FAQs

Here are some frequently asked questions to help you plan your trip.

1. Where can I get directions to each resort?
   For more information about how to get to our resorts, please click here.
2. What's the weather going to be like?
   

   Cove Haven Resort Lakeville Weather Forecast, PA (18438)	Paradise Stream Resort Mount Pocono Weather Forecast, PA
   Pocono Palace Resort Marshalls Creek Weather Forecast, PA

   Month	Average High	Average Low
   January	33	19
   February	35	20
   March	45	28
   April	58	38
   May	70	48
   June	78	57
   July	82	62
   August	80	60
   September	72	52
   October	62	42
   November	49	33
   December	37	23

3. When is check-in and check-out times?
   Check-in Time -3:30 p.m.
   Check-out Time -11:00 a.m.
4. 4. What to pack/wear?
   For more information about what to pack, please click here.
5. Does all-inclusive include alcohol?
   No, alcohol is not included.
6. Do we have to pay rental fees for roller skates, tennis rackets, etc.?
   Rental fees are not required for these activities.
7. How do you get in the Champagne Towers?
   The entrance to the Champagne Whirlpool is on the fourth level. You step down into the whirlpool bath.
8. Do all the rooms have bathrooms and showers?
   Yes, and they are luxurious!
9. What is the weight limit of the Champagne Towers?
   There is no limit.
10. Do you make snow all year round?
    It's a little hard to make snow in the summertime, but when it's cold enough in the winter months, we do make snow for our guests at each resort!
11. What is the seating like in the Restaurant?
    Couples are seated with other couples - it's a great way to make friends and share stories, perhaps stories about how you met.
12. Is there gambling?
    No.
13. Are pets allowed?
    No.
14. Are there Irons and Ironing Boards in the rooms?
    Yes, each room has its own iron and ironing board.
15. Are there hair dryers in the rooms?
    Yes, each room has its own hair dryer.
16. What is the deposit policy?
    To confirm your reservation, a $100 deposit must be placed on your reservation. Other deposit requirements may apply. Call for complete details.
17. What is the cancellation policy?
    To obtain a refund, cancellation must be made 48 hours or more prior to arrival. A cancellation less than 48 hours prior to arrival will result in a forfeit of deposit. Other cancellation requirements may apply. Call for complete details.

For additional questions, click here.